Privacy Policy

At OSI Infotech (https://osiinfotech.com), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you interact with us through Facebook and WhatsApp via our website or messaging services.

1. Information We Collect

When you engage with us via Facebook Messenger, WhatsApp, or our website, we may collect:

  • Your full name
  • Phone number
  • Email address
  • Conversation content and metadata
  • IP address and device/browser information (if applicable via web interface)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and support requests
  • To process your service requests or transactions
  • To send order updates, confirmations, and delivery notifications
  • To send promotional content (only with prior consent)
  • To improve our services and user experience

All communication through WhatsApp and Facebook is conducted via their respective APIs, strictly adhering to their usage policies.

3. Data Sharing and Third Parties

We do not sell or trade your personal data. However, we may share limited data with:

  • Meta Platforms Inc., to facilitate WhatsApp and Facebook messaging
  • Trusted service providers, such as CRM or analytics platforms, under strict confidentiality agreements

4. Legal Basis and Consent

By initiating a conversation with us via WhatsApp, Facebook, or by submitting a form on our website, you consent to the use of your information for the purposes outlined above.

You may opt out of communications at any time by:

  • Replying “STOP” on WhatsApp
  • Unsubscribing from promotional emails
  • Contacting us directly (see below)

5. Data Security

We employ industry-standard security measures including:

  • End-to-end encryption (WhatsApp API)
  • Secure access controls
  • Encrypted data storage and firewalls

These safeguards are designed to protect your information against unauthorized access, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Request access to your data
  • Correct inaccurate or outdated information
  • Request deletion of your data
  • Withdraw consent to marketing communication at any time

To exercise any of these rights, please contact us using the information below.

7. Contact Us

For privacy concerns, opt-out requests, or general questions, reach us at:

OSI Infotech
📧 Email: contact@osiinfotech.com
📞 Phone: +971 4 548 3808
🌐 Website: https://osiinfotech.com